We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of My Beauty (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://mybeautygood.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The parcel came to the Samara region for three weeks-it's cool, but the color does not match at all
1 Nov 2019 05:47
Very cool! I recommend to everyone! !! Fast delivery! I ordered both my mother and girlfriend))) and myself 2 more! Class! Thank you store!
23 Oct 2019 04:11
Super I am glad it already second napewno ordered goods suitable
15 Oct 2019 05:55
Thank you very much to the store. Got three lipstick with eyeliner-two in one. Notice-i ordered two-the seller as a gift put another lipstick. Thank you for your attention and generosity. Quality is good very. Soft and sooo fragrant fondant, i want to eat. Thin beautiful eyeliner. I recommend to buy.
23 Sep 2019 03:11
Lipstick came in for 3 weeks. The packaging is wrinkled, the lipstick itself is sealed. The smell is pleasant vanilla. Consistency is not dry and not greasy-ideal in application for normal lips. Color incomprehensible. Mix orange with pink. On the one hand, bright, juicy color, but it seems to be suitable for everyday life. It all depends on preferences.
15 Sep 2019 20:03
Before kuzbass came in for 2 months. I bought exactly the same-first in the shopping center for 580 ₽, i ordered here for 118₽. It was very surprised that the price is so low)). The quality resembles plasticine, folds between the lips, broke almost immediately when staining. For such a price you can buy!!! But not 580r))))))))
31 Aug 2019 06:01
I liked everything! The color is excellent, it lasts a long time on the lips. Delivery month.
29 Aug 2019 08:21
Lipstick is good, not straight for the whole day, it is washed calmly at all, but at least i liked the color, delicate powdery pink. Confuses the smell... Like clay smells) when you paint, quickly weathered (or get used to, xs). Pencil of the same color, only a more dry consistency. The lipstick should be taken, perhaps, however, for the same price i would search for another, with a normal smell according to the reviews at least.
20 Aug 2019 08:57
Very beautiful colors, the contour pencil coincides with the color of the lipstick, literally slightly more saturated color. Perfect! Thank you store! The length of the lipstick and pencil itself is about 2 cm.
15 Aug 2019 05:04
Ordered 23.06.19 received at the post on 15.08.19. The whole came. you can take a gift. Looks beautiful. The color matched.