We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of My Beauty (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://mybeautygood.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came. In Omsk for a month. The parcel was not tracked.
4 Oct 2019 12:19
i like it
3 Oct 2019 00:58
Excellent serum with peptides with vitamin c for whitening and moisturizing the skin. I take not the first time. Serum is just super. Thank you very much for the fast delivery and excellent goods. The store and the goods are super.
23 Sep 2019 23:21
Hi! Seller Balala Many Thanks To You All Items Have Just Received Thanks For Your Free Gift To Will Come Back Your Store And Buy Again 5 Star.. To You.. Trusted Seller BaLaLa Many Thanks .. : D
18 Sep 2019 00:25
Package came on time, store thanks
14 Aug 2019 07:40
Product is the same description. THE store is excellent, took all my questions, extended the purchase protection time even without I asked. Tracking work. I Am very happy with my products. Thanks to the excellent service.
27 Jul 2019 01:14
And so. Shipping: order i made 7.07. Took it from the mailbox 27.07. Oddly enough, many write about a long delivery, and i counted on the specified dates (from august 11 to september 3) but comes out, the store indicated these terms only knowing the work of the "post of russia". The goods came in intact. Although there was no special packing of the goods. Even the box did not crumple. The box was in the film, there is a production date and shelf life. The bottle itself is 12 ml, in plastic, has a protective hologram (this is a fight against counterfeiting) with a hidden code. They can be erased, removed on the camera of the phone qr code and be surprised, because you are transferred to the official website lanbena. The means of allergy does not cause, although my skin immediately gives a reaction to such means. I will use it, because despite the fact that the product moisturizes well, it also matiruet the skin. Thank you to the seller, i'm very happy with everyone and most likely now i will have a lot to order from him. I advise everyone!
20 Jul 2019 20:58
the item arrived in good condition. it's the second time that I buy it. I really recommend it