We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of My Beauty (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://mybeautygood.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wine super well packaged without any dents or squirted liquid I'm happy now there to see if it works no more I had no contact with the store but everything came in perfect condition.
13 Nov 2019 02:29
Came packed in an air bag and a brand box. On the box description, composition and shelf life in English and Chinese. Complete with patches are tweezers for convenient contactless use. The jar itself is plastic, under the lid is sealed. Try-дополню.
12 Nov 2019 19:09
took a month & the packing was great. smells natural
9 Nov 2019 02:40
Patches are good, I order the second time. Delivery to Krasnodar 2 months, has already opened a dispute, because. The defense ended and on the same day received, the dispute canceled. Packed in an air capsule, even the box did not crumple. Morning without them I do not know, clean the swelling, I store in the refrigerator. One patch is cut in half, it is more convenient for me to use them and enough for two times longer. If you put it completely on your eyes, you need to lie with them. Definitely I will order more and more when it ends. I advise!!!
8 Nov 2019 04:53
The parcel came perfectly packed. The box was in cellophane. The bank itself is sealed on top with film. Nothing went wrong. Included tweezers. Smells very tasty.
21 Oct 2019 14:18
14.09.2019 made an order, the goods received 18.10.2019, insanely satisfied, the packaging is 5 +, in fact did not try, I recommend to order. track was tracked!
17 Oct 2019 19:19
Later I'll add a tip) everything is super. Shelf life up to 22 years. Delivery to Vladivostok for about a month. Picked up at the Post Office
6 Oct 2019 03:24
The goods came to chelyabinsk for three weeks. It was packed well enough, but one of the two boxes was wrinkled. The patches themselves liked, the sensations are pleasant, let's see what will be the result with prolonged use.
28 Aug 2019 16:12
well packed. although the paper box was crippled during the transaction, nothing inside was damaged. masks are soaked in ample amount of juice with flowers visible, just like the description. tried and no bad reaction. moreover, it helped reduced the dark circle. happy with the purchase.
31 Jul 2019 09:25
It arrived very well packed. I have not tested yet.