We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of My Beauty (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://mybeautygood.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
There is an unpleasant smell from the packaging and the shadows themselves smell like cheap shadows like FF (I think you understand what I am) Delivery time is normal, has been and longer and faster And so everything is fine, the colors are beautiful and normal pigmentation
18 Nov 2019 06:28
Everything is cool, I like it, I ordered 3 pieces at once
16 Nov 2019 06:17
Thanks to the store for such good shadows.
10 Nov 2019 01:15
Shadows came in a month. Pigmentation for their money is excellent, the box itself is slightly soft. Came to the Post Office whole and not scattered, everything is fine. With the store did not communicate
5 Nov 2019 05:59
The parcel came about a month, I can not say anything bad. The smell is present, but not very nasty, the colors are beautiful, shiny shades are less pigmented, but still look very beautiful, the store did not communicate
2 Nov 2019 00:17
I will put five only because the parcel came quite quickly, but the box itself as if from pinaplast, but for such money it's natural. The shadows themselves are not bad (do not crumble). In general, not bad.
27 Oct 2019 00:14
Delivery within a month, shade well pigmented
25 Oct 2019 23:34
Very cool shadows, thank you. For your money-excellent
4 Oct 2019 14:17
I ordered a pallet in pink shades Shadows are well pigmented, make-up is quite bright, dusty when applied, but in front of eyes during the day keep Packing cardboard and foam, such to yourself of course, and even shadows smell, for 100r tolerable, of course On delivery: the shadows were almost 2 months before izhevsk (ordered on august 18, came on october 4, but then probably the post of russia is guilty) Packed was good, nothing crashed, track tracked in ali app, on the internet on the sites did not work
4 Oct 2019 01:06
I ordered 12.09, came 10.10. A palette as in the picture, pegment is good, for such a price just wow)