SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Beauty (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://mybeautygood.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It took longer than it said, 4 weeks approx but it was Christmas, the backpack is great, large, very well finished
Very satisfied) two years ago I ordered from this store, the same color briefcase! Comfortable and roomy)) at the sea, in the gym, in the mountains and much more!!!
Excellent quality! Everything is well stitched, there are no threads sticking out anywhere. All as in the photo. Handles are designed for heavy things, has already bought a similar backpack on Ali with similar quality, I still go hiking with him. This one also bought for travel, but with a more cute print. Promises to serve long Delivery to Moscow month (as usual) parcel tracked
The portfolio for such money is generally chic. Quality at the highest level. Very solid and durable material. Threads do not stick out anywhere. There is a little smell, but I think it will pass quickly. I highly recommend.
Backpack is good but there is a small marriage.
THE backpack is exactly as stated in the description. IS good quality, the fabric is very good, the size, judge I, be enough, and side pockets behave my bottle with 500 ml capacity. Moreover, the backpack arrived super fast, the forecast was until 19 Nov but arrived today, day 25 Oct. Am satisfied.
Pretty and practical, the bag is functional with a lot of pockets for school tools, very fast delivery I advise you. Thank You
Delivery fast 2 1/2 weeks. very roomy. Pockets are large. The front pocket is just wrinkled i hope that it will smooth out. The fabric is dense, but not smooth. I don't know the rain will pass. But that's what a little confuses that on the fabric appear spools will this k be covered with them. We'll see in the future. One large compartment for books another compartment ahead is roomy. Three more small pockets in front and three compartments for pens and two pockets for bottles on the sides.